Help & Support

1) Download your files

1. Use the download link from your order confirmation page or email.
2. Files are typically .zip archives containing .ex5/.mq5 (MT5) or a single .zip (NT8 import).

Tip: Keep a “ProfitSmasher” folder on your Desktop for easy access.

2) Unzip cleanly

1. Windows: Right-click → “Extract All…”.
2. macOS: Double-click to unzip.
3. Do not drag files straight from a zipped folder into MT5/NT8—always extract first.

Install Indicators / EAs / Utilities

1. Open MT5 → File → Open Data Folder.
2. Copy files:
   • MQL5/Indicators → for indicators
   • MQL5/Experts → for Expert Advisors (EAs)
   • MQL5/Scripts or MQL5/Experts → for utilities (as instructed in the product)
3. Restart MT5 or right-click Navigator → Refresh.
4. Attach to chart: drag from Navigator onto your chart.

Enable Algo Trading & DLL (if required)

1. Top toolbar: ensure Algo Trading button is green.
2. Chart EA smiley: must be 🙂 (enabled). If ☹️, open EA inputs and enable trading.
3. If product requires: Tools → Options → Expert Advisors:
   • ✅ Allow algorithmic trading
   • ✅ Allow DLL imports (only if specifically stated)

Data, Timeframes & Testing

• Load history: View → Symbols → Properties, then open each required symbol + timeframe.
• Strategy Tester: View → Strategy Tester → pick EA/indicator → choose symbol & timeframe → “Start”.
• Ensure correct session/timezone in your broker’s server time; some inputs assume NY session windows.

Common “No Trade” Causes

• Algo Trading disabled (button not green).
• Wrong chart symbol/timeframe vs. required settings.
• Trade filters (session filters, RSI/MA conditions) not currently met.
• Inputs not saved: click Inputs → Save a preset for reuse.
• Check Experts & Journal tabs for errors (missing indicator, blocked trading, invalid lot size).

Install Custom Indicators & Strategies

1. Open NT8 → Tools → Import → NinjaScript Add-On.
2. Select the provided .zip (do not unzip).
3. Restart NT8 if prompted.
4. Apply:
   • Indicators: Right-click chart → Indicators… → select & add.
   • Strategies: Right-click chart → Strategies… → select, set inputs, Enabled = True.

Data & Session Templates

• Use correct Trading Hours template for NQ (e.g., CME US Index Futures RTH/ETH as desired).
• Verify data provider & instrument mapping (NQ 06-XX, 09-XX etc.).
• Reload all historical data (right-click chart → Reload All Historical Data).

Typical “No Entry” Causes

• Strategy not enabled (Enabled = False).
• Account not selected or simulation only.
• Session time filter excludes current time.
• Entry filters (RSI, MA, BB) not satisfied.
• Errors in Log / Output windows (missing dependency, licensing, or permissions).

Export Diagnostics (for Support)

• Screenshot chart + Strategy parameters window.
• Copy relevant Log entries (red text) and Control Center → Strategies messages.
• Confirm instrument, account, and Trading Hours template used.

Core Filters

• RSI Period / Levels: e.g., 14; hot > 70, cold < 30, balance ≈ 50. Use for “temperature”.
• Moving Averages (20 / 50 / 200): white/red/yellow; trigger, balance, gravity.
• Bollinger Bands: 2-dev on 50 MA (pink) to mark emotional extremes.

Risk & Timing

• ATR Period / Multiplier: sizes stops/targets to volatility.
• Session Filters: restrict to London/NY windows; align with liquidity.
• Max Concurrent Trades, Daily Loss Stop, Break-Even/Trail: protect the day.

Execution Logic Examples

• Enter on reversion toward the 20/50 after BB overextension + RSI cool-off.
• Avoid entries when price rides outer BB with RSI pinned (gambler extremes).
• Favor confluence: MA slope + RSI shift + structure reclaim.

Presets & Saving

• MT5: Inputs → Save to store presets per symbol/session.
• NT8: Save Templates for Indicators/Strategies for quick reuse.

MT5 Checklist

• Algo Trading button is green.
• EA smiley is 🙂 (enabled) on the chart.
• Correct folder paths (Experts/Indicators) and MT5 restarted.
• Symbol/timeframe matches product guidance.
• Session/time filters allow current time.
• No errors in Experts / Journal tabs.

NT8 Checklist

• Installed via Tools → Import → NinjaScript Add-On (zip intact).
• Strategy Enabled = True and correct account selected.
• Trading Hours template correct; data loaded.
• No blocking errors in Log / Output.